Arizona Telemedicine & Telehealth Reimbursement Overview

Provider Reimbursement Eligibility
Consent for Telemedicine Live Video Reimbursement Store & Forward Reimbursement Originating Site & Transmission Fees Eligible Practitioners
State Law

Before providing telemedicine services, providers must obtain and document consent. Consent can be oral or written.

See Arizona Revised Statute Sec. 36-3602.

The law requires private payers to provide coverage when treating specific conditions at rural originating sites. For the specific conditions:
See AZ Statute, Sec. 20-841-.09.

 

No Reference Found

No Reference Found

No Reference Found

Medicaid

A separate consent is required if there will be recording of the video session.

See Pg. 320-24 in the Arizona Medicaid Policy

AHCCCS will reimburse for specific, medically necessary services provided via live video. They use a fee for service program, and the eligible services can be found in the provider manual.
See Pg. 36 in Chapter 10 of the AHCCCS Provider Manual

AHCCCS includes Store & Forward in their reimbursement for live video services.

See Pg. 36 in Chapter 10 of the AHCCCS Provider Manual

AHCCCS will not cover facility fees.

See Pg. 7 of the AHCCCS Telehealth Training Manual

To find out if your provider class is eligible for medicaid reimbursement reference the appropriate  medicaid manual for your specialty.

Arizona Medicaid Manual (Pg. 9)

Medicare

No Reference Found

Only applicable for rural areas at this time.  See Rural Telehealth Services Document

No Reference Found

Medicare will pay 80% of the lesser of the actual charge of $25.10 per live video session to the originating site(patient location).

List of Medicare Approved Practitioners (see page 2)

Private Payors

Private payors are actively exploring telemedicine and telehealth, but each provider is different. If you are in network with a specific provider, call and request documentation of their policy related to telehealth.

Self Pay

There are no limitations for self pay patients/clients, and providing telehealth services is a great way to increase revenue with patients that are selfpay or value premium services.

Provider Reimbursement Eligibility
Consent for Telemedicine
State Law

Before providing telemedicine services, providers must obtain and document consent. Consent can be oral or written.

See Arizona Revised Statute Sec. 36-3602.

Medicaid

A separate consent is required if there will be recording of the video session.

See Pg. 320-24 in the Arizona Medicaid Policy

Medicare

No Reference Found

Live Video Reimbursement
State Law

The law requires private payers to provide coverage when treating specific conditions at rural originating sites. For the specific conditions:
See AZ Statute, Sec. 20-841-.09.

Medicaid

AHCCCS will reimburse for specific, medically necessary services provided via live video. They use a fee for service program, and the eligible services can be found in the provider manual.
See Pg. 36 in Chapter 10 of the AHCCCS Provider Manual

Medicare

Only applicable for rural areas at this time.  See Rural Telehealth Services Document

Store & Forward Reimbursement
State Law

 

No Reference Found

Medicaid

AHCCCS includes Store & Forward in their reimbursement for live video services.

See Pg. 36 in Chapter 10 of the AHCCCS Provider Manual

Medicare

No Reference Found

Originating Site & Transmission Fees
State Law

No Reference Found

Medicaid

AHCCCS will not cover facility fees.

See Pg. 7 of the AHCCCS Telehealth Training Manual

Medicare

Medicare will pay 80% of the lesser of the actual charge of $25.10 per live video session to the originating site(patient location).

Eligible Practitioners
State Law

No Reference Found

Medicaid

To find out if your provider class is eligible for medicaid reimbursement reference the appropriate  medicaid manual for your specialty.

Arizona Medicaid Manual (Pg. 9)

Medicare

List of Medicare Approved Practitioners (see page 2)

Private Payors

Private payors are actively exploring telemedicine and telehealth, but each provider is different. If you are in network with a specific provider, call and request documentation of their policy related to telehealth.

Self Pay

There are no limitations for self pay patients/clients, and providing telehealth services is a great way to increase revenue with patients that are selfpay or value premium services.

Telemedicine CPT Codes

Unique CPT codes do not exist specifically for telemedicine or telehealth. Instead a modifier is applied to existing codes.

  • For interactive audio and video sessions, place a GT modifier in front of the CPT codes you typically use for in person services.
  • For services provided via an asynchronous telecommunication system, simply add a GQ modifier in front of the CPT codes you typically use for in person services.

Telehealth Parity

Arizona’s parity law will go into effect January 1, 2018.

See Senate Bill 1363

Definitions

Telehealth Parity

Telehealth services are equal to in person services and reimbursed at the same rate.

Asynchronous Communication

The exchange of messages, such as among the hosts on a network or devices in a computer, by reading and responding as schedules permit rather than according to some clock that is synchronized for both the sender and receiver or in real time. Email, chat and text messaging are primary examples of asynchronous communication.

Distant or Hub Site

The location or site where the practitioner or provider is located while utilizing telemedicine services to meet with patients.

Originating Site

The location of the patient at the time services are provided. An originating site can be the client's home or a public facility like a rural hospital or physician's office. Many payors will reimburse for an originating site fee if it meets specific requirements. Rural use cases provide an applicable example for an eligible originating site fee where the patient will go to a local medical facility like a primary care physician's office and meet with a specialist located in distant urban health facility.

Additional Telemedicine Resources

Telehealth and telemedicine are fast growing and changing segments. Both state licensure and state legislation are changing rapidly along with federal legislation and for this reason the information provided cannot be considered legal advice. We make every attempt to keep state specific information up to date, but encourage you to validate this information through the following sites: