WeCounsel Technical Requirements

WeCounsel Technical Requirements

Most people already have the technology required to use WeCounsel.

  • A desktop or laptop computer
  • Strong internet connection
  • Webcam (external or built-in)

For the best connection on WeCounsel, we recommend upload and download connection speeds of at least 3Mbps, to test your internet speed, go here.

Compatible Operating Systems

WeCounsel works on the majority of computer operating systems.

  • Windows XP 32-bit and 64-bit
  • Windows 7 32-bit and 64-bit*
  • Windows 8 32-bit and 64-bit*
  • Mac OSX 10.6 and later*
    WeCounsel is not compatible with any version of Windows Vista.

Compatible Browsers

  • Google Chrome
  • Mozilla Firefox*
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10 (with Windows 7 only)
  • Safari

*Recommended for use with WeCounsel

Keep your browser updated with the latest upgrades to optimize performance on WeCounsel. Please keep in mind that your computer’s security settings may interfere with either the videoconferencing plugin or the WeCounsel platform. Please ensure individual settings allow for application downloads and that WeCounsel is defined as an exception to any firewalls or other security barriers.

Comprehensive List of Compatible Devices for WebRTC and Vidyo Plugin

WebRTC- 1 to 1 Sessions (Up to 3 Participants)

Type of Device – Computer/Laptop

Supported Browsers –  Chrome, Firefox, Opera

Compatible Operating Systems

  • Windows XP 32-bit and 64-bit
  • Windows 7 32-bit and 64-bit
  • Windows 8 32-bit and 64-bit
  • Mac OSX 10.6 and later

Mobile Devices n/a n/a

WebRTC: Group (Up to 6 Participants)

Type of Device Supported Browsers Compatible Operating Systems
Computer/Laptop (Coming Soon) (Coming Soon)
Mobile Devices n/a n/a

Vidyo: 1 to 1 Sessions (Up to 3 Participants)

Type of Device Supported Browsers Compatible Operating Systems
Computer/Laptop Firefox, Safari, and IE
Windows XP 32-bit and 64-bit
Windows 7 32-bit and 64-bit
Windows 8 32-bit and 64-bit
Mac OSX 10.6 and later
Mobile Devices Firefox, Safari, and IE Compatible devices and versions listed in Mobile Guide (iPhone/iPad recommended)

Vidyo: Group (Up to 6 participants)

Type of Device Supported Browsers Compatible Operating Systems
Computer/Laptop Firefox, Safari, and IE
Windows XP 32-bit and 64-bit
Windows 7 32-bit and 64-bit
Windows 8 32-bit and 64-bit
Mac OSX 10.6 and later
Mobile Devices Firefox, Safari, and IE Compatible devices and versions listed in Mobile Guide (iPhone/iPad recommended)