You have questions. We have answers.

  • What is WeCounsel?

    WeCounsel is a cloud-based telehealth software service. We provide a secure, cloud-based software that enables behavioral health providers to communicate and interact with their consumers via customized video conferencing and by supporting patient management functionality.

  • What is telehealth?

    Telehealth is the use of electronic information and telecommunications technologies to support long-distance clinical health care, patient and professional health-related education, public health and health administration.

  • Is WeCounsel secure to industry standards?

    WeCounsel operates over a completely secure, HIPAA compliant online platform. WeCounsel ensures this by having business associate agreements in place with our data center to guarantee any sensitive information generated on the site is secured to HIPAA standards. WeCounsel’s policies and procedures also include the administrative, technical, and physical safeguards required for the security of protected health information when using electronic health IT. We also train our staff on HIPAA standards and conduct annual risk assessments to ensure our solution is HIPAA compliant. Our website also employs 256 bit SSL encryption while our video conferencing software employs 128 bit SSL encryption. This is not only super secure and private, but also completely HIPAA compliant.

  • Do providers need a special license or certification to treat clients online with WeCounsel?

    Licensed mental health providers are legally permitted to treat their clients through a HIPAA compliant video conferencing system, so no additional license or certification is required. However, it is the provider’s responsibility to be trained in the medium through which they choose to deliver mental health services. WeCounsel strongly recommends additional training and certification for professionals providing telemedicine services. Training and online counseling certification can be accessed at telehealth.org or allceus.com.

  • Can providers treat clients who live in a state where they aren’t licensed?

    Mental health providers are only allowed to deliver treatment to clients who live in a state in which they hold a current license. Providers can, however, obtain licenses in multiple states. Click here for details.

  • How do providers get paid for treating clients through WeCounsel?

    Providers in the WeCounsel network provide their bank account and router number in order for client payments to be deposited directly into their bank account. WeCounsel uses a payment processor to transact credit card payments between clients and their providers. Providers can charge clients their normal fees or adjust their fees as they see fit. Providers can bill their client after a session, and WeCounsel will hold the funds for a minimum of 7 days. Payments are then deposited into the provider’s bank account at the end of every Friday.

  • Is WeCounsel HIPAA compliant?

    WeCounsel operates over a completely secure, HIPAA compliant online platform. WeCounsel ensures this by having a business associates agreement in place with our data center to guarantee any sensitive information generated on the site is secured to HIPAA standards. WeCounsel’s policies and procedures also include the administrative, technical, and physical safeguards required for the security of protected health information when using electronic health IT. We train our staff on HIPAA standards and conduct annual risk assessments to ensure our solution is HIPAA compliant. Our website also employs 256 bit SSL encryption while our videoconferencing software employs 128 bit SSL encryption. This is not only very secure but also completely HIPAA compliant.

  • What operating systems and browsers are compatible with using WeCounsel?

    Compatible Platforms

    • Windows XP 32-bit and 64-bit
    • Windows 7 32-bit and 64-bit
    • Windows 8 32-bit and 64-bit
    • Mac OSX 10.6 and later

    Compatible Browsers

    • Chrome (recommended)
    • Firefox (recommended)
    • IE 8, IE 9, IE 10 (with Win 7 only)
    • Safari
  • What kind of hardware do end users need?

    Avoid expensive, upfront hardware costs with WeCounsel. Our platform is completely browser-based, so all your users need is a computer with a camera and an adequate internet connection.

  • Is WeCounsel accessable via mobile devices?

    Yes, WeCounsel is supported on Android/IOS smartphone and tablet devices.

  • How fast does the Internet connection need to be to support WeCounsel’s video conferencing sessions?

    While WeCounsel’s video software can function effectively at very low bandwidth levels, we recommend that users have 3mbps DOWN and 3mbps UP. You can test your connection before a session by clicking here.