Careers with Wecounsel

Wecounsel is growing, and we need you to join our team! See below for current job openings!

  • Customer Support Specialist

    We are currently looking for a Customer Support Specialist to join the WeCounsel team. Individual will be responsible for general customer support (call/email), end-user training, and customer implementations.

    Essential Duties and Responsibilities:

    • Triage, process, and resolve support calls/emails in a professional manner.
    • Work with Product Manager and developers to resolve product-related issues/complaints.
    • Advocate “Voice of the Customer” (VOC) to product team in effort to improve service and product.
    • Work with sales team, leading new client implementation projects and train new users.
    • Work with Product Manager to create support materials for existing features and for new feature releases.
    • Champion miscellaneous administrative projects/other related assignments as requested.

    Experience: Preferably 2+ years experience in technical customer service. Experience in SaaS business preferred.

    Skills/Abilities:

    • Presentation in customer facing situations
    • Excellent remote troubleshooting skills
    • Ability to systematically analyze new and/or existing software functionality
    • Excellent written and verbal communication skills
    • Ability to write clearly and concisely
    • Strong attention to detail
    • Project management
    • Independent and self-disciplined/self-starter
    • Microsoft Office Suite (Word, Excel, Power Point)
    • Project management/bug-reporting tools such as Redmine
    • Remote desktop sharing/monitor software
    • Generally tech savvy

    Job Type: Full-time

    Required experience: Customer Support: 2 years